WHO in African Region


The WHO Regional Office for Africa is one of WHO's 6 regional offices around the world. It serves the WHO African Region, which comprises 47 Member States with the Regional Office in Brazzaville, Republic of Congo. As the lead health authority within the United Nations (UN) system, we work with the Member States in the African Region and development partners to improve the health and well-being of people.

Our work involves translation of global health initiatives into regional plans that respond to the specific needs and challenges of countries in the Region. We support countries to achieve better health outcomes through technical and policy advice, development of norms and standards, generation and sharing of knowledge and convening health partners. Together with countries, we attain health objectives by supporting national health policies and strategies.

Our main areas of work include health sector development, combating diseases - infectious diseases like TB and HIV, and non-infectious diseases like cancer, diabetes and heart disease. We prepare for and rapidly respond to disasters and emergencies and help mothers and children survive and thrive, so they can look forward to a healthy old age.

WHO staff are united in a shared commitment to ensuring that all people have access to good quality affordable health care without falling into poverty.

User Guide


The WHO Regional Office for Africa is one of WHO's 6 regional offices around the world. It serves the WHO African Region, which comprises 47 Member States with the Regional Office in Brazzaville, Republic of Congo. As the lead health authority within the United Nations (UN) system, we work with the Member States in the African Region and development partners to improve the health and well-being of people.

 
 
R = As part of the Transformation Agenda, WHO/AFR developed Programmatic Key Performance Indicators (KPI) in order to better serve our Member States.
R = Programmatic KPIs will be linked with individual staff performance (PMDS) to mobilize all WHO/AFR personnel towards a common goal.

R = A Key Performance Indicator is :

  • a quantifiable measure (percentage, ratios or thresholds)
  • linked with pre-defined objectives and/or targets
  • measured over a certain period time
  • enabling progress monitoring
  • demonstrating results
R = Programmatic KPIs are measuring WHO/AFR contribution and results towards National Health Goals and Sustainable Development Goals
R = Programmatic KPIs should be incorporated within staff PMDS before 2017 mid-year review.

R = Programmatic KPIs are complementary with Managerial KPIs in order to assess WHO/AFR performance

  • Managerial KPIs are intended to measure WHO/AFR compliance with norms and standards
  • Programmatic KPIs are intended to measure results and efficiency

Managerial KPIs will continue to be monitored.

R = There are 44 Programmatic KPIs

Programmatic KPIs span across all Clusters/Programmes and Enabling Functions

R = The KPI development process started with a 1 Day Seminar (Heads of Country offices)

There after, the KPI development process was structured in 3 main phases :

  • Phase 1 : Long list of existing KPIs (200+) within Clusters and Enabling Functions
  • Phase 2 : Short list of KPIs by Cluster Directors (50+ KPIs)
  • Phase 3 : Refinement with Technical Experts (44 KPI)

A WR working group has been established to provide guidance during the whole process

R = The criteria used to select the 44 KPIs were as follows:

  • Aligned with SDGs and WHO/AFR strategic objectives
  • Aligned with existing Programme Budget and Workplans
  • Aligned with Member States and Partners priorities
    • Country Cooperation Strategies
    • Program fundings
  • Demonstrate significant WHO’s contribution
    • Concrete actions
    • Tangible results
  • Achievable
    • Mobilized staff
    • Allocated financial resources
    • Confidence on WHO/AFR commitment
  • Easy to monitor
    • Reliable data sources
    • Data quality and controls in place
  • Adapted to WHO/AFR organization
    • Make sense to employees
    • Agreed within the organization
    • Encourage personnel motivation

R = The KPI development process was based on a collaborative approach and participatory development

More than 100 WHO staff from Country offices, Regional Office and Headquarters were involved in the development of Programmatic KPIs.

The final set of Programmatic KPIs was validated by :

  • Cluster Directors
  • Function Directors
  • A working group of 9 Heads of Country Offices

The final set of Programmatic KPIs was distributed to all Heads of Country Offices.

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